Privacy Policy

Last Updated: January 7, 2026

Introduction

Dimensional Health Support ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare guidance services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (phone number, email address)
• Demographic information (age, gender, location)
• Health-related information and medical history
• Communication preferences and language requirements
• Usage data and service interaction history

Health Information

As a healthcare guidance service, we may collect:

• Symptoms and health concerns you share
• Medication information and treatment history
• Chronic condition details and management needs
• Preventive care and wellness information
• Emergency contact information

How We Use Your Information

We use your information to:

• Provide personalized healthcare guidance and support
• Coordinate care with healthcare providers
• Send medication and appointment reminders
• Offer educational health information
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Respond to emergencies and urgent health concerns

Information Sharing

We may share your information only in the following circumstances:

• Healthcare Providers: With your explicit consent, we may share relevant health information with your healthcare providers to coordinate care.
• Emergency Services: In emergency situations, we may share necessary information with emergency medical services.
• Legal Requirements: When required by law, court order, or regulatory authority.
• Service Providers: With trusted third-party service providers who assist in delivering our services under strict confidentiality agreements.

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all communications
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Staff training on privacy and security protocols

Your Rights

You have the right to:

• Access your personal and health information
• Correct inaccurate information
• Request deletion of your information (where legally permitted)
• Opt-out of non-essential communications
• Restrict certain uses of your health information
• Receive a copy of this Privacy Policy

Cookies and Tracking

We may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and improve our services
• Provide personalized content and recommendations
• Ensure website security and functionality

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where required, by direct communication.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: privacy@dimensionalhealthsupport.com
• Phone: +1-855-997-7112
• Address: Dimensional Health Support, Healthcare Services Division